Patient Code of Conduct

Important Information About Patient/Family/Visitor Responsibilities

Aggressive Behavior is Prohibited

AZ Advanced Practice wants to maintain a safe, respectful, and caring clinic where we can provide good care for all patients. To help us meet these goals, we expect patients, family members, and visitors to treat others respectfully while they are here. Inappropriate behavior or language that is rude, disruptive, hostile, intimidating, harassing, or discriminatory towards anyone in the clinic will not be tolerated. Examples of inappropriate behavior include:

  • Yelling
  • Disrespectful, insulting, intimidating, aggressive, or abusive language or swearing/cussing.
  • Threatening or intimidating gestures
  • Words or actions that get in the way of patient care or running our business.
  • Words or actions that upset, scare, or threaten others in the waiting room.
  • Demanding that providers or staff do something that our policies and procedures do not allow.
  • Demanding that providers do something they believe is not good medicine or goes against their medical training and education.
  • Insulting or offensive remarks about an individuals' race, color, ethnicity, national origin, religion, gender, age, disability, accent/language, or sexual orientation
  • Refusal to cooperate with practice policies.
  • Hostile or violent behavior
  • Sexual remarks, gestures, or physical contact
  • Physical assault/attempted assault
  • Behavior that may or does damage practice property.
  • Failure to respect an individual's personal space.
  • Talking to staff/providers in a way that is too personal and not related to patient care - such as trying to contact staff/providers on their personal time outside the clinic setting, asking staff/providers for a date or to get together in a social setting.
  • Written statements sent by mail, portal, email, etc. to clinicians or staff that are harassing, threatening, offensive, or disrespectful.
  • Be open and honest about your health insurance if you have it. Only use your health insurance card for yourself and don't let others use it.

Complaints About our Service

If you have questions or complaints about your care, the bills you receive from us, or our customer service, we want to know. Please ask to speak with the Manager.